OUR POLICIES

Returns & Refunds Policy

At tinker.garden, we take great pride in the quality and craftsmanship of our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, refunds, and exchanges.

1. Return Windows & Eligibility

  • Standard Return Period: Except as otherwise noted, we offer a 14-day return policy from the date of receipt. To be eligible for a return, your item must be in the same physical condition as received, with all original parts, packaging, and accessories intact.
  • 3D-Printed & Made-to-Order Items: All 3D-printed products are individually manufactured upon order submission. Because of their custom nature, we do not accept returns or exchanges on 3D-printed items unless they arrive faulty or defective, in which case our standard 14-day policy applies.
  • Clearance Items: All sales of "Clearance" or "Sale" items are final. These items are sold as-is and are not eligible for return, exchange, or refund.

2. Faulty or Defective Items

If you receive a product that is faulty, damaged, or malfunctioning upon arrival, you are eligible for a full refund or exchange within 14 days of receipt.

Please Note: Items that are broken, damaged, or malfunctioning due to customer neglect, misuse, or operation beyond normal, intended expectations will not be accepted for return or exchange.

3. Change-of-Mind Returns & Fees

  • Restocking Fee: Returns of non-defective items (change-of-mind) are subject to a 15% restocking fee to cover handling and processing.
  • Shipping Costs: All return shipping costs are the sole responsibility of the customer and are non-refundable.
  • Cancelled Orders: If you cancel an order after it has shipped, you may return the unopened package to us for a refund, minus any original shipping charges incurred by tinker.garden.

4. How to Process a Return (RMA)

To ensure your return is processed efficiently, please follow our authorization workflow:

  1. Request an RMA: Before shipping any items back, you must obtain a Return Merchandise Authorisation (RMA). Please contact our support team via email or our website's contact form to initiate this request. Returns sent without a valid RMA will not be processed.
  2. Exchanges & Replacements:
    • Standard Exchange: Your returned item must be received and inspected at our facility before a replacement is shipped.
    • Expedited Exchange: If you require your replacement urgently, you may purchase a new item to be shipped immediately. We will issue a full refund for your original purchase once the returned item is received and processed at our warehouse.

5. Refunds & Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed immediately and issued to your original method of payment. Please allow standard banking processing times for the funds to appear in your account.

6. Shipping, Transit, & International Duties

  • Carrier Liability: While we will assist as much as possible in tracking and locating shipments, tinker.garden is not liable for packages lost or delayed in transit. Ultimate responsibility for transit and delivery lies with the shipping carrier.
  • International Customs & Duties: Customers purchasing from outside Australia are responsible for all customs fees, import duties, taxes, and local brokerage charges.
  • Abandoned Shipments: If a customer elects to abandon their shipment rather than paying required local customs, import duties, or taxes, no refund will be issued.

Questions?

If you have any questions regarding your order, shipping, or our returns process, please contact us at:
📧 shop@tinker.garden